Privacy Policy

Privacy Policy

Welcome to Drive2Hire. Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications (Customer and Driver apps), and use our car rental and driver-hiring services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you.

• Personal Information: When you register for an account, book a ride, or rent a car, we collect personal details such as your name, email address, phone number, physical address, date of birth, and driver’s license information (for verification).
• Payment Information: We collect payment and billing information (e.g., credit card details) when you make a booking. This information is securely processed by our third-party payment gateways (e.g., PayPal, Stripe).
• Location Data: To provide driver tracking, route optimization, and nearby vehicle availability, we collect precise location data from your device while our app is running in the foreground or background.
• Usage Data: We automatically collect data regarding your interaction with our Services, including IP addresses, browser types, device information, operating systems, and page views.

2. How We Use Your Information

We use the collected information for the following purposes:

• To create and manage your Drive2Hire account.
• To facilitate car rentals, driver assignments, and booking logistics.
• To process payments and refunds securely.
• To verify your identity, driver's license, and conduct KYC (Know Your Customer) checks for security purposes.
• To communicate with you regarding your bookings, support tickets, and system updates.
• To improve our Services, analyze usage trends, and enhance user experience.
• To prevent fraudulent activity and enforce our Terms of Service.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following situations:

• With Drivers and Vendors: When you book a ride or rent a vehicle, we share necessary details (such as your name, pickup/drop-off location, and contact number) with the assigned driver or vehicle vendor.
• With Service Providers: We share data with third-party vendors who assist us with payment processing, identity verification, cloud storage, SMS delivery, and customer support.
• For Legal Reasons: We may disclose your information if required to do so by law, in response to a subpoena, or to protect the rights, property, and safety of Drive2Hire, our users, or others.

4. Data Security

We implement a variety of security measures, including encryption and secure server hosting, to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have the right to:

• Access and review the personal information we hold about you.
• Request the correction or deletion of your personal information (subject to certain legal exceptions, such as transaction records).
• Opt-out of promotional communications by clicking the "unsubscribe" link in our emails.
• Disable location tracking through your device settings (though this may limit your ability to use core features of our apps).

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to track activity on our platform and hold certain information to improve your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

7. Children's Privacy

Our Services are not intended for use by anyone under the age of 18 (or the legal driving age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this page periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:support@drive2hire.in